Device Troubleshooting

How to cast a movie from my Android Tablet

First things first, set up your Chromecast and ensure that your computer is on the same wifi network. On any movie you will see the Google Cast icon in the top right corner to the left of search and the menu. ...

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How to cast a movie from my iOS device

Set up your Chromecast and ensure that your phone or tablet is on the same wifi network. Open the Fandor App and log in. On any List page you will see the Google Cast icon in the top right corner next to the...

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How to cast a movie from my Chrome browser

1. Set up your Chromecast and ensure that your computer is on the same wifi network. 2. Go to Fandor and log in. 3. On any film page (like this one), you can select the play arrow to begin playback of the film...

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HDCP Unauthorized Access, Content Disabled Error

Are you seeing a purple screen with the error message HDCP Unauthorized Access, Content Disabled on our Roku channel? Not to worry! A soft reset of your Roku should clear up this known issue. - Locate the Res...

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I am having trouble accessing the site, what do I do?

If you are having trouble accessing our site, it could be due to a plug-in or extension on your browser. If you are able to identify what plug-ins or extensions seem to be causing these errors for you, we would...

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How do I link my AppleTV to my subscription?

Subscribed to Fandor on our website and want to link your AppleTV (4th gen.)* to your account? Follow these steps to link your device to your Fandor account so you can begin viewing on your AppleTV: 1. S...

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No audio during playback?

No sound during playback? Try switching the screen rotation lock (iPad) or silent switch (iPhone) up. If you continue to encounter issues with audio on our app, reach out to us at support@fandor.com. TAP ...

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Using AppleTV with AirPlay

With the Fandor Movies app for iPad, iPhone and newer Mac models, you can stream directly to your AppleTV using AirPlay. We also suggest running AirPlay before playing any films. For a list of supported Mac mod...

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