Streaming Troubleshooting

Network Requirements

You can have DSL or Cable. Any connection that gets at least 500kbps should work for streaming. This will work if you have a reliable connection and are not sharing your network with other users or applications...

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Streaming Troubleshooting

If you are encountering one of the following errors during playback on the web, please click on the link for troubleshooting: Fandor is telling me I have a Network Issue I'm getting a "Crossdomain" error messa...

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Report an issue

Meeting our network requirements and experiencing issues even after troubleshooting? Email us at support@fandor.com with a description of the problem and we'll be happy to investigate further! CLICK H...

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Can I bookmark my place in the movie?

When you watch a movie on Fandor we save your place if you don't finish. This happens automatically once you start watching something. On the website, your iPhone or iPad, simply tap Play to pick up where you l...

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Why can't I get full screen on my iPad/iPhone?

Films won't go into full screen? Follow the link below to disable the rotation lock on your iOS device. Turn off rotation lock. CLICK HERE TO RETURN TO THE FILMS

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Why is my Roku freezing or reloading during a movie?

Rokus are great devices; we love them. However, like any method of streaming media, occasionally problems can occur. For example, we have found that 1st generation Rokus (Roku 1) can exhibit both longer load ti...

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Subtitles cutting off?

Watching a film on the web and your subtitles are partially cut off? Not to worry! These steps will stop your Flash player from automatically zooming into the picture: Right-click on the playback window, s...

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I'm Getting a "crossdomain" error message?

Most users can resolve this issue by clearing the browser's cache. Below are instructions on how to clear the cache for the corresponding browser types: Chrome Firefox Safari In...

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Why is my Movie Player displaying a green box?

To resolve the "Green Box issue" please follow these steps! While on a video page, right click anywhere inside the Movie Player and choose Settings. Now click the first tab labeled Display (look ...

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Can I watch on an airplane?

Yes, you can watch Fandor on a plane. While the seating might not be the most comfortable your movie choices will not be so constrained. Because we are a streaming service you will need wifi access on the plane...

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